Support
Need help? Contact support and we'll reply as soon as we can. We try to resolve all issues within two business days. Select a topic below to get started and see the FAQ for commonly asked questions.
Topics
- Account: Sign-in, email, password
- Billing & subscriptions: Charges, plan changes, restores
- Training plans: Plan generation and structure
- The Coach: Responses and behavior
- Bug report: Something isn't working
- Privacy & data: Access, correction, or deletion of your data
FAQ
How do I cancel?
Subscriptions are billed through Apple. In the app, go to Settings → Manage subscription. On iPhone, go to Settings → your name → Subscriptions.
How do I get a refund?
Apple processes all refunds. Request one at reportaproblem.apple.com.
How do I restore a purchase?
In the app, go to Settings → Restore purchases. Sign in with the Apple ID used for the original purchase.
How do I delete my account?
In the app, go to Settings → Delete account. This permanently removes your account and training data.
How do I switch between Lifter and Competitor?
In the app, go to Settings → Manage subscription. Upgrades take effect immediately. Downgrades apply at the next renewal.
Does Dial Factory work offline?
Yes. Sessions log on your device and sync when you reconnect. The Coach and plan generation need a connection.
How does the Coach use my data?
Your plan, training history, and messages are sent to our AI providers to generate responses, as described in the Privacy Policy. You can withdraw consent in Settings → Privacy → Stop AI data sharing.
I forgot my password
Use "Forgot password" on the sign-in screen. If you're signed in, go to Settings → Send password reset.